Refund and Returns Policy

Effective Date: June 19, 2025

At ChatterDeep.com, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our refund and returns policy carefully.

🔁 Returns Eligibility

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, undamaged, and in its original packaging.
  • Your return request must be made within 14 days of delivery.
  • You must include the proof of purchase (order number, receipt, or invoice).

We do not accept returns on:

  • Downloadable digital products
  • Perishable goods or beverages
  • Clearance or final sale items
  • Customized or personalized orders

💵 Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original payment method. Processing times may vary depending on your bank or credit card provider.

🚚 Return Shipping

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

🔄 Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, contact us within 7 days of receiving the item, including clear images of the issue.

📩 How to Request a Return

  1. Email us with your order number and reason for return.
  2. Await confirmation and further instructions from our customer support team.
  3. Carefully package the product and ship it to the address provided in our response.

❗ Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company or bank — it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us on the Contact page.